At Coursera, we’re making continuous improvements and considering your needs, so as admins, you can help your learners transform their lives with a world-class education. Today, we’re excited to announce some important changes to the Enterprise Help Center (EHC) and support to better serve your needs and interests.
The new look and feel of these enhancements are a part of the larger transition that started last year to serve students’ needs and revamp the learner experience. A part of Coursera’s support systems were switched to Salesforce.
Online education is an evolving field. We’re here to adapt with you and help you reach your goals. These enhancements will help you—our users—and your learners continue to thrive.
- Persona-based customized help center experience for admins, partners, and learners
- A consolidated view of support cases and improved analytics for support teams address your queries and drive results based on these insights
Enterprise Help Center as a part of scalable support system
Enterprise Help Center (EHC) has been serving the needs of enterprise admins, helping them create learning programs, manage learners, track their progress and guide them towards success.
The EHC will have all existing content that you’re familiar with for Enterprise Plan, Team Plan, and Authoring. You will continue to find that content across Coursera for Campus, SkillSets, Billing and Payments, Product Guides, Program management, Manage your learners, Academies, Resources, Invite learners to programs, and Announcements.
The scalability of online education and support systems is critical to delivering high-quality education. Digital skills play a significant role in economic recovery and workforce reskilling.
As the pandemic led to global shifts toward online learning, an increasing number of people took courses and completed Coursera professional certificates. All critical information was being updated in the EHC throughout the pandemic and we aim to continue to support your needs and help you reach your goals. These enhancements will help you—our users—and your learners to continue to thrive.
Enterprise Help Center to become Admin Help Center
For the enterprise platform, we support Coursera for Business, Coursera for Government, and Coursera for Campus, and we serve 6,000 institutions around the world.
This rebranding represents the full range of support experience available today for our admins across this global distribution of enterprise businesses, team plans, governments, and institutions.
The Coursera for Campus program offers academic-integrity features that advocate for best practices such as enabling universities to deliver credit-bearing online learning at scale, supporting automated plagiarism detection with Turnitin, and online proctoring with ProctorU on a request basis. This allows faculty to create custom assignments at scale.
The renewed capabilities empower us to pivot to the many growing needs that enterprise admins like you may have. For example, the need for a detailed summary and preview of topics such as course authoring content was fulfilled proactively in April 2021 for the Coursera Conference where more than 200 organizations from 75 countries participated and discussed the future of work, learning, and Coursera’s offerings. Learn more about Authoring Platform Resources
New URL for Admin Help Center
The transition begins in July and is planned to be completed by mid-August. At that time, you’ll be auto-redirected to the Admin Help Center.
- You can bookmark admin.coursera.support as your login page.
- Note that the URL for Enterprise Help Center changes from business.coursera.help to admin.coursera.support.
Support center, a centralized homepage
All three Help Centers will be accessible from a centralized homepage “Support center” for respective users.
You can browse your available support options on this page, including the Learner Help Center, Educator Resource Center, Admin Help Center, and Coursera Community.
The Partner Resource Center will become the Educator Resource Center.