Welcome to the Coursera for Campus Basic plan - Admin Support FAQ page. Please see below for answers to commonly asked questions:
- What is Coursera for Campus?
- What is the Student Plan?
- What is the Basic Plan?
- What is the Institution Plan?
- Is documentation available to guide me through the admin and learner platforms?
- What is the difference between a course, a Specialization, and a Professional Certificate?
- Are Coursera for Campus Basic plan administrators eligible to receive support from the Coursera Support team?
- How many licenses will I receive in my Coursera for Campus Basic plan?
- We have consumed all 20,000 free licenses. How can I request for more licenses?
- What are the different Administrator roles and what are their differences?
- How can I add additional admins to my instance in the Coursera for Campus Basic plan?
- What is a Learning Program?
- How can I reinstate a deleted Learning Program?
- How can I get reports and data about my learning program?
- The External IDs in my Email Usage Reports are blank. How can I include an External ID in these reports?
- How do I remove learners and invitees from my learning program?
- How can I send a message to my learners?
- How can I download a Learning Program’s curriculum?
- Why am I seeing some content that has a fee to enroll?
- Are the courses, Specializations, or Professional Certificates worth academic credit?
- What can Learners expect to get when they complete a Course, Specialization, or Certificate Program?
- Who is eligible to sign up for the Coursera for Campus Basic plan?
- What happens after I submit the interest form for the Coursera for Campus Basic plan?
- My institution submitted a request to gain access to a program and I haven’t heard back. When can I expect to receive a follow-up?
- If I’m a current admin user of the Coursera Campus Response Initiative that launched in March 2020, what will happen to my account?
- Why did the Coursera Campus Response Initiative end?
- Are there any international restrictions?
- Is there more information you can provide regarding the Coursera for Campus Basic plan?
- I need help with something else about my Basic plan, how can I reach out?
Q. What is Coursera for Campus?
The overall offering is “Coursera for Campus”, and within this, we have the account types: Student plan, Basic plan, and Institution plan.
Q. What is the Student Plan?
Individual university and college students can learn job-ready skills with free access to unlimited Guided Projects and a free course.
Q. What is the Basic Plan?
Universities and colleges administrators, department heads, and faculty can better serve and prepare their students with free access to unlimited Guided Projects and one free course per student per year.
Q. What is the Institution Plan?
Universities and college administrators, department heads, and faculty can teach their students in-demand skills with credit-ready, online learning from the world’s leading institutions.
Q. Is documentation available to guide me through the admin and learner platforms?
Both Administrator and Learner guides are available here.
Q. What is the difference between a course, a Specialization, and a Professional Certificate?
A course is a single academic topic learners may enroll in to attain knowledge in that specific subject area.
A Specialization is a series of related courses designed to help learners master a specific topic. Some shorter Specializations include as few as three courses and only take a few months to finish. Longer Specializations can include ten or more courses and take up to a year.
Professional Certificate programs on Coursera are programs that let you earn a professional certificate from the institution providing the course content for that program. A Professional Certificate:
- Confirms that you have successfully completed the Professional Certificate program
- Is issued by the institution that developed the program, not Coursera
- Provides professional certification that may be recognized by another organization or school.
Q. Are Coursera for Campus Basic plan administrators eligible to receive support from the Coursera Support team?
Administrators will have access to the Enterprise Help Center, this Basic plan FAQ and in-product notifications that will help guide them through the platform.
Q. How many licenses will I receive in my Coursera for Campus Basic plan?
Each Basic plan account will receive 20,000 free licenses.
Q. We have consumed all 20,000 free licenses. How can I request for more licenses?
20,000 licenses is the maximum number of licenses allowed for a Coursera for Campus Basic plan. Administrators will not be able to request for additional free licenses.
Q. What are the different Administrator roles and what are their differences?
There are two different Administrator roles: Organization Admin and Program Admin.
Q. How can I add additional admins to my instance in the Coursera for Campus Basic plan?
Admins can add as many additional admins to their instance as desired. If you are an admin, please see this article with step-by-step instructions on how to add additional admins: Exploring the Administrators sub-tab.
Q. What is a Learning Program?
This is where a group of invited learners have access to a catalog of courses. Each "Learning Program" has a dedicated catalog of courses that only learners invited to join that program can access.
Q. How can I reinstate a deleted Learning Program?
When a Coursera for Campus Basic plan instance is launched, Coursera creates one Learning Program for the instance. Deleting a Learning Program cannot be undone.
Q. How can I get reports and data about my learning program?
Administrators can see detailed data about their members by generating an Email Report. For more information, see this article: Get reports and data about your learning program.
Q. The External IDs in my Email Usage Reports are blank. How can I include an External ID in these reports?
To ensure External ID is captured, please include this when inviting the learner to the program. Please see this help article for step-by-step instructions on how to invite learners: Send invitations individually or in bulk.
To update External ID and Name after sending an invitation, please see this article: Update Learner External ID and Name.
Q. How do I remove learners and invitees from my learning program?
Please see this help article for step-by-step instructions on how to remove learners and invitees from within the Manage Learners sub-tab: Removing learners and invitations.
Please see this help article for step-by-step instructions on how to remove learners and invitees when navigating to the Learner list from the Users homepage: Removing learners and invitations.
Q. How can I send a message to my learners?
Administrators are able to send messages to a specific population of learners. For more information, please see this article: Send a message to learners.
Q. How can I download a Learning Program’s curriculum?
Support to download a Learning Program’s curriculum is unavailable under the Coursera for Campus Basic plan. To view a Learning Program’s curriculum, navigate to a Learning Program and click on the “Catalog” sub-tab.
Q. Why am I seeing some content that has a fee to enroll?
Coursera for Campus’ Student plan and the Basic plan includes free access to most of the catalog of courses and certificate programs available on the Coursera platform. A small portion of the catalog is not part of the initiative, and if learners navigate to that content, they will be able to view the corresponding fees before purchasing access.
If learners are seeing a prompt to pay before enrolling, we suggest:
- Checking to make sure they are logged into the correct Coursera account by visiting their Settings page from the menu on the upper right
- Confirming that the course they are trying to enroll into is eligible under their program
- Using the menu on the upper left to switch to their program dashboard
Q. Are the courses, Specializations, or Professional Certificates worth academic credit?
Courses, Specializations, or Professional Certificates that are part of the Initiative offering are not-for-credit. Some accredited institutions may offer academic credit in connection with the completion of offerings like those made available in the Initiative program. If you are interested in learning more about academic credit, you should contact the accredited institution that you are interested in directly to discuss their policies for recognizing prior learning for credit.
Q. What can Learners expect to get when they complete a Course, Specialization, or Certificate Program?
| A Certificate includes these | A Certificate Does Not include these |
|
|
|
|
|
|
|
|
|
|
Q. Who is eligible to sign up for the Coursera for Campus Basic plan?
The Coursera for Campus Basic plan is designed to be used by higher education institutions and students to serve a class or an entire campus.
Q. What happens after I submit the interest form for the Coursera for Campus Basic plan?
After you submit the interest form using your institution email address, you must log into Coursera to complete your request process. If you do not yet have a Coursera account using that email address, then you must create a new account. We will inform you within two business days whether or not your application is approved. If approved, we will follow up with more information on how to get started to support your teaching and learning needs. Please note that this plan is intended for university and college administrators, department heads, and faculty.
Q. My institution submitted a request to gain access to a program and I haven’t heard back. When can I expect to receive a follow-up?
Our goal is to bring Coursera for Campus instances live as quickly as possible. Depending on the volume of requests, we will work to launch your instance as soon as possible.
Q. If I’m a current admin user of the Coursera Campus Response Initiative that launched in March 2020, what will happen to my account?
Starting on October 1, 2020 and over the course of that week, admin accounts will migrate to a Coursera for Campus Basic plan account. Students will have two months to finish any courses that they had enrolled in on or prior to September 30, 2020, after which students will be unenrolled from any courses they have not completed. If you are interested in continuing to have access to our unlimited catalog of courses, please consider upgrading to our enterprise-level Institution plan.
Q. Why did the Coursera Campus Response Initiative end?
In response to COVID-19, we launched the Coursera Campus Response Initiative on March 12, 2020, and it ended on September 30, 2020. In an effort to continue supporting universities and colleges in educating their students, we have launched a new Basic plan option for Coursera for Campus beginning October 1, 2020. This new plan is a long-term, free offering for universities and colleges globally. We look forward to continuing to offer assistance to our fellow educators and deliver on our mission and promise to help students everywhere get access to the world’s best education.
Q. Are there any international restrictions?
We value our global community, and we deeply regret the need to withhold services from anyone in order to remain in compliance with US law. Our team is continually exploring options to expand access and we hope one day to offer unrestricted access throughout the world. For more information, go here.
Q. Is there more information you can provide regarding the Coursera for Campus Basic plan?
Yes, please visit this page for more information.